Exchange / Returns
Return of the goods
You have the right to return the item within 14 days after receipt of the package. After this period has expired, a return is no longer possible. We will refund the purchase amount within 14 days after checking the returned goods.
Return shipment - step by step
- Fill out the Joya returns form. You can download it here... (PDF document).
- Pack the ordered item and put the return form in the package.
- Send the package to: Joya Shoes GmbH, returns management, August-Borsig-Straße 13, 78467 Konstanz, Germany. Please note that you will bear the direct costs of returning the goods.
- In case of an exchange of goods you will receive the goods within one week. In case of a refund you will receive the purchase amount credited within 14 days.
- If you have any questions about this process, please feel free to contact our customer service on +49 7531 921 60 57.