General Terms and Conditions

I. Scope

The following General Terms and Conditions of Sale ("GTC") shall apply exclusively to all orders and deliveries. General terms and conditions of business of the customer which are contrary to or deviate from these GTC shall not be recognised unless we have expressly agreed to them in writing in individual cases.

II. Contracting party, conclusion of the contract

  1. The contract is concluded with Joya Schuhe GmbH.
  2. The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue.
  3. The customer can put our products first non-binding into the shopping cart and correct his entries before sending his binding order at any time by using the correction aids provided and explained in the order process. By ordering the desired goods by sending the information to be filled in completely in the order form, the customer submits a binding offer to conclude a sales contract with us. The customer is bound to his order for two days beginning with the dispatch of the order.
  4. We will confirm receipt of the customer's order immediately by e-mail ("order confirmation"). Subject to any express declaration to the contrary, this order confirmation does not constitute acceptance of the offer by us, but is only intended to inform the customer that his order has been received by us.
  5. When the contract with us is concluded depends on the payment method chosen by the customer.

A sales contract with us is concluded if we accept the order within two days in a further communication to the customer in text form (e.g. letter, fax, e-mail) or by delivery of the ordered goods.

Credit card
A sales contract with us is concluded when we request the customer's credit card company to initiate the payment transaction by presenting his credit card data.

PayPal
A sales contract with us is concluded when we request PayPal to initiate the payment transaction after the customer has confirmed the payment instruction to PayPal.

III. Contract language, contract text storage

  1. The language available for the conclusion of the contract is German.
  2. The text of the contract is not stored by us.

IV. Right of revocation

Consumers have a fortnightly right of withdrawal.

1. Right of withdrawal in case of a sales contract:

You have the right to cancel this contract within a fortnight without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of withdrawal, you must

Joya shoes GmbH
August-Borsig-Str. 13
DE-78467 Konstanz

E-Mail: info@joyashoes.eu
Phone: +49 7531 9216060
Fax: +49 7531 9216061

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments which we have received from you, with the exception of the costs of returning the goods, immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

2. Right of withdrawal in the case of a contract for the regular supply of goods over a fixed period of time:

You have the right to cancel this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party other than the carrier and designated by you took or has taken possession of the first goods. In order to exercise your right of withdrawal, you must

Joya shoes GmbH
August-Borsig-Str. 13
DE-78467 Konstanz

E-Mail: info@joyashoes.eu
Phone: +49 7531 9216060
Fax: +49 7531 9216061

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments which we have received from you, with the exception of the costs of returning the goods, immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

3. Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back)

To Joya Schuhe GmbH, August-Borsig-Str. 13, DE-78467 Konstanz, Germany, eMail: info@joyashoes.eu, Fax: +49 7531 9216061

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*):
  • Ordered on (*) / Received on (*):
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only in the case of communication on paper)

General notes

  1. Please avoid damage and contamination of the goods. Please return the goods to us in original packaging with all accessories and with all packaging components. If necessary use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
  2. You bear the direct costs of returning the goods.
  3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.